Large-scale enterprise resource planning (ERP) is pretty common among booming organizations. After all, it also marks how the business is thriving well enough that it needs management software consultants to help handle it. After all, the challenges are no longer limited to technical complexities, which makes ERP implementation all the more crucial for the overall organization. This is where change management comes in, serving as the organization’s guide through tumultuous times and ensuring everything transitions smoothly. In today’s article, we’ll delve deeper into the role of change management consultants in large-scale ERP implementation.
They are the facilitators when it comes to communication and engagement.
Management consultants are tasked with facilitating stakeholder engagement and communication. Since they cover a lot of ground from individuals to different departments, this makes them all the more necessary in large-scale organizations because they keep everyone not just informed but aligned and involved as well.
But before this, they must first conduct a stakeholder analysis to identify the concerned group and individuals. From there, they will work out each concern and expectation while also being on the lookout for those who have the potential to resist this change. Expert change management consulting services are also aware that they need to create a communication strategy to effectively disseminate information while also gathering feedback and concerns so they can address these throughout the whole implementation process. Usually, they can achieve the aforementioned by facilitating workshops and training sessions to help the employees learn about the new ERP system. Furthermore, they also explain to the affected employees how the new system will affect their roles, and for the latter, they can use this time to voice their concerns.
They’re the ones responsible for managing resistance and implementing adoption.
Successful as they may be, there are times that the organization experiences resistance from certain individuals who do not support the new ERP system. At times like these, the change management consultants will handle the matter. One of the best ways to combat this resistance is by assuring the employees that their work is still valued and that the new ERP system would not only improve their productivity but also have some of their tasks cut out for them because of the system’s streamlining process. This is why providing employees with adequate training and support is key so that they can adapt better to the organization’s changing work environment.
They ensure the organization’s long-term success through sustainable changes.
There are many other tasks the change management is in charge of, but their ultimate goal is to ensure sustainable change and long-term success upon ERP implementation. After all, this will become the organization’s norm for their tasks and operations. In case issues arise, the consultants can provide employees with post-implementation support, ensuring that the latter are using the system correctly. They will also monitor the process and workflow, checking if each department is leveraging the capabilities of the new ERP system effectively. Monitoring also allows them to track the benefits of the ERP system, thus enabling them to see potential issues or growth opportunities.
