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1. Our commitment
1.1
We are committed to preserving
and respecting your privacy and complying with the National Privacy Principals
embodied in the new Privacy Act which came into effect in December 2001.
2. Collection of personal information
2.1 We
collect personal information about our customers including contact information,
credit card details and any other personal information required to provide
internet connection and web hosting services to our customers.
We may also collect personal
information (such as contact details) about persons who are not our customers,
including former customers, persons who enter competitions and persons who
provide personal information about others (for example, when referring customers
to us).
2.2
We do not collect sensitive information such as your race, religion, beliefs or
sexual preference except where you have consented or where we are permitted or
required by law to do so.
2.3
We make use of "cookies" technology on our website. We use cookies to improve
the functionality of our website, not to store any of your personal information.
Cookies cannot determine the identity of individual users. It is a feature of
your Internet browser which you can disable at any time, but if you disable this
feature you may not be able to access all of the functionality of our website.
3. What happens if you choose not to provide the
information?
3.1 You do not have to
give us your personal information. However, if you choose not to, we are unable
to provide you with our services.
4. Use of personal information
4.1 We use your personal information:
· to
identify you so that we can provide services to you;
· administer
our provisions of services (such as sending you bills and collecting amounts
owed);
· for
billing and credit control purposes;
· to
improve the services we provide to you and to inform you about any improvements
or changes in services;
· to
market other services that we or third parties offer; and
· to
comply with our legal obligations.
5. Disclosure of personal information
5.1 Generally,
we will not disclose personal information we collect about you to any third
parties without your prior consent. Similarly, we will not sell any information
we collect about you.
5.2 However, we may
disclose personal information about you (subject to confidentiality agreements
where appropriate):
· to
service providers who provide services to us, such as providers of billing,
credit collection, help desk and support services;
· to
credit reporting agencies;
· to
third parties where you have given consent to the disclosure;
· to
government, law enforcement and regulatory bodies where this is necessary for us
to comply with our legal obligations; and
· to
parties to whom we sell all or part of our assets or business.
6. Non-identifying information
6.1
We may collect (and provide to
third parties) information about the way you browse our website or other
information on the Internet. This information cannot be used to identify you or
any other individual customer or visitor to our website. The information is used
to collect and analyse statistics about browsing behaviour for marketing and
development purposes. For example, we may use such information to make
improvements to our website.
7. You can access and correct information
7.1 We will take all
reasonable steps to ensure that your personal information which we collect, use
or disclose is accurate, complete and up-to-date.
7.2 You can access and
correct some of the personal information (such as contact details) that we hold
about you by securely logging in to our website.
7.3 If
you wish to access the information we hold about you, please send an email to
our privacy compliance officer (see contact details below) and we will respond
to you within 30 days. A handling fee may be payable so that we can obtain the
information you require.
7.4 You can also request that incorrect
information about you be corrected or deleted.
8. Security
8.1 We
take all reasonable steps to protect the security of the personal information
that we hold. This includes appropriate measures to protect electronic materials
and materials stored and generated in hard copy.
8.2 You
should be aware that the Internet is not a secure environment. If you use the
Internet to send us information, including your email address, it is sent at
your own risk.
9. Updating our privacy statement
9.1 We may revise or
update our privacy statement occasionally. We will inform all of our customers
when this occurs via e-mail to their primary e-mail account.
10. Complaints and further information
10.1 If you have any complaints
about our privacy practices or would like further information please contact our
Privacy Compliance Officer.
11. Contact details for our Privacy Compliance
Officer
11.1
Telephone: (07) 3105 1899
E-mail: privacy@dart.net.au
Postal Address:
Po Box 734 Fortitude Valley QLD 4006
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